Experian: The State of Patient Access, 3 Takeaways

  1. Nearly 16% of patients said viewing invoices
  2. setting up payment plans
  3. and making payments were “important” or the “most important” difficulties they experienced during a visit.
  4. 15% of patients said receiving accurate cost estimates before appointments and procedures were “important” or the “most important” pain points they experienced.
  5. Most healthcare consumers (62%) say they’d take advantage of creative payment plans if they were available for large bill amounts.

Source: Experian via eMarketer, May 12, 2022 - https://www.emarketer.com/content/walgreens-cvs-health-could-offer-buy-now-pay-…

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